One Year Warranty
The EzLiftCaddy provides a 1-year limited warranty, covering manufacturing defects and ensuring that the product meets high-quality standards during normal use. This warranty protects against any factory-related issues that may arise and underscores the company's dedication to product reliability. Moreover, EzLiftCaddy offers a satisfaction guarantee, emphasizing our commitment to delivering a positive customer experience.
The warranty also includes access to our customer support system, designed to address any operational issues users may encounter. This ensures that customers can resolve concerns quickly, providing peace of mind with their purchase.
For detailed information on the warranty's coverage, potential exclusions, and the return process, customers are advised to or contact our customer service team. This transparency ensures that all aspects of the warranty and customer support are readily available to potential buyers, particularly those seeking a reliable solution for e-bike or mobility transport needs.
Lift Caddy Return and Shipping Policy
We accept returns. You can return unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you an exchange.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care Team so that they can help resolve the issue.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time,
Returned item may be subject to a 20% restocking fee. Only regular priced items may be returned.
Please note: Final Sale items are not eligible for return.
To follow-up on the status of your return, please contact via email: info@ezliftcaddy.com
Returns do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the customer. Customer is responsible for any loss or damage to hardware during shipment.
Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact via email: info@ezliftcaddy.com with details of the product and the defect prior to returning the item. You can send the item you consider defective to: Innovex Group Ltd. 7505 Brooks Lane, Vernon BC Canada V1H 1G6
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.